VoIP Phone Service allows organizations to improve their on-premise call center performance and business profitability. Simply put, it’s telephone service delivered over the web. To do that, the analog voice data (the sound) is first encrypted with digital codec.
Then, the digital signal is converted into analog using digital switching equipment. Now you get phone calls over the web, just like a regular landline call used conventional lines. And just like conventional telephony systems, most VoIP services offer advanced features that are not yet available in analog calling systems. For example, some VoIP services offer Caller ID, which adds the visual aspect of an answering machine for added personalization. Some of them also allow multiple calls at the same time, like using a simultaneous dial system.
There are different types of VoIP phone system: hosted, dedicated, and SIP trunks.
For small businesses, it would be best to go with a hosted VoIP phone system, especially if your business is small and you don’t need a lot of bandwidth. Hosted services will ensure that your calls are routed through a reliable network, reducing the probability that your calls could be dropped or experience problems like data connectivity issues. A hosted system has various advantages, like allowing you to easily add extensions; it eliminates the need for purchasing additional hardware and software and provides a streamlined user experience.
However, for larger organizations, it would be better to go for a dedicated VoIP service rather than a hosted phone system. With a dedicated system, you can decide which features to include and at what levels (from voice mail to video and web conferencing). You also get to control how these features work by choosing the hardware, operating systems and even the protocols to use. For companies that have existing on-premises phone lines, converting them to VoIP via an in-house solution can be quite a hassle, as the staff must install and configure everything – from the phone lines to the VoIP adapter to the VoIP software.
On the other hand, a hosted VoIP solution is just as easy to set up and use.
Since it’s simply an online connection (no specialized hardware or software required), business benefits from the same features as other online connections (such as voice mail and conferencing). And since it’s offered on a monthly plan, business owners can easily balance the needs of their VoIP accounts without worrying about their on-premise phone systems. They can also avoid the extra cost of installing extra hardware and software.
Another advantage of VoIP Phone Service from Nextiva is that it offers additional features beyond basic calling. For example, with Nextiva, you can integrate your CRM and ERP data with your business voip calls so that you can get the best of both worlds. If your customers are able to make changes to their data and even make phone changes while on hold or on the go, then they’ll never miss a chance to get in touch with you – and that gives you the chance to respond to their needs and make changes to the way your business runs.
For business VoIP Phone Service from Nextiva, it’s easy to integrate the softphone with your on-premise phone system through a single interface. The interface lets you call any other number as well as many enabled devices such as cell phones and mobile phones. And because it’s hosted on a high-speed internet connection (preferably high-speed internet plus GPRS), all of your phone calls will be at high-speed no matter where they happen to be made.
- Because it’s hosted on a high-speed internet connection, all your voice and data packets go through the network and arrive at your computer or laptop.
- From there, they’re packaged into VoIP packets which are automatically routed to the right destination.
- So your calls go from your computer/laptop to your hand held phone or cordless phone and from there, to the receiver.
- Once there, your digital information is converted and stored digitally, so you never miss an opportunity to talk to any client or customer or update any vital information for your business.